Shipping policy
SHIPPING POLICY
Thank you for shopping with Well Organized Kitchen!
Processing Time All orders are processed within 1–3 business days (Monday–Friday, excluding holidays).
Estimated Delivery Times
- Canada & United States: 7–15 business days
- International orders: 14–21 business days
Please note that delivery times are estimates and may vary due to carrier delays or customs clearance.
Tracking Your Order Once your order has shipped, you'll receive a confirmation email with a tracking number within 3–5 business days. If you don't receive tracking information after 6 business days, please contact us.
Multiple Items Orders containing multiple products may ship separately and arrive on different days, as items may be fulfilled from different suppliers.
REFUND & RETURNS POLICY
We want you to love your purchase. If something isn't right, here's how we handle it:
Returns We accept returns within 30 days of delivery. Items must be unused and in their original packaging. Return shipping costs are the responsibility of the buyer.
To start a return, email us at [your support email] with your order number and reason for return.
Defective or Incorrect Items If you received a damaged, defective, or wrong item, we'll make it right — no return required. Contact us within 7 days of delivery and we'll send a free replacement or issue a full refund, whichever you prefer.
Refunds Once your return is approved, refunds are processed to your original payment method within 5–7 business days.
Non-Returnable Items Items that have been used, damaged by the customer, or returned after 30 days are not eligible for a refund.